The most common questions - and of course the answers!

Delivery times & orders

How long is the delivery time?

Our delivery times vary from piece of jewelry to piece of jewelry. This is because some jewelry Lotta has already created, while others Lotta has to create new from scratch.

We mark each jewelry delivery time as FAST or SLOW. This delivery time corresponds to the delivery time BEFORE we hand over your package to the post office. After that, the post office takes over the shipping time for your beloved jewelry.

FAST = up to 7 working days before we ship your order

SLOW = up to 20 working days before we ship your order

Delivery times in high season (Nov, Dec, May, June)

In November, December, May and June, our delivery times are longer than usual. This is because we have a high pressure on our web orders and on the number of visitors to our store.

In high season, the delivery times are therefore changed to the following:

FAST: It takes up to 15 working days before we deliver your order to the post office. It takes about 3-5 business days for the post office to deliver your package after that.

LONGER: It takes up to 30 working days before we deliver your order to the post office. It takes about 3-5 business days for the post office to deliver your package after that.

get in store

You can choose to pick up your order in our store when you place an order on our website. Our store is located at Friggavägen 18 in Lidingö Centrum.

During the period from February 13 to February 28, we will keep our store on Lidingö closed because we will be on the NK Stage in Stockholm. During this period, you can only pick up your orders in our pop-up store at NK.

Where is my order?

  • refer to the traceability → check, should we have pre-notification or not?
  • Track your order in PostNord's app.

What delivery company do you use?

We use PostNord Varubrev or PostNord Rek to send our packages. From the time we hand in your package to PostNord, it takes 4 working days for PostNord to deliver your package. Track your order in PostNord's app.

I have not received an order confirmation

Sometimes the order confirmation does not always reach the customer and this can be due to many different reasons.

One of the most common reasons is usually that you did not go back to the website where you made your purchase after you made your payment on, for example, Swish. So remember to always jump back to see if the purchase went through!

Then your order confirmation can also end up in the spam! So it's always good to double check there.

Do you deliver abroad?

Yes we do! All countries within the EU and some outside.

Exchanges & Returns

I want to exchange something I bought for something else

It is possible to exchange for a cost of SEK 150. This cost covers the return to us, handling costs, administrative costs and shipping back to you. Make an exchange: Returns & complaints

I want to change the size of my jewelry

It is possible to change the size for a cost of SEK 150. This cost covers the return to us, handling costs, administrative costs and shipping back to you. Make an exchange: Returns & complaints

I want to make a return

Sorry that you want to return your jewelry. To make a return, you must apply for a return slip in our return portal. See here (hyperlink).

Questions about your jewelry

My earring won't close properly?

For more info, click here: Tips & Tricks

What is Gold Double?

Gold doubles are jewelry made of brass with an 18 carat gold layer on it.

For more info on gold doubles, click here: Take care of your jewellery

Is your jewelry nickel-free?

All metals contain nickel, some more than others. If you are very allergic to nickel, we recommend that you buy jewelry made of plastic.

But our silver jewelry usually works for people who are sensitive to nickel, and if you know for yourself that you can wear silver jewelry, there should be no problems.

Is the jewelry made of real silver?

For more info on sterling silver, click here: Take care of your jewelry

Why don't my earrings look the same?

Because Lotta creates all jewelry by hand, nothing can be identical. Everything looks different!

If you ordered a piece of jewelry from us before and want another one that is as similar as possible? Email us at smycken@l8hasselblad.se with a picture of the piece of jewelry and your order number immediately after placing your order.

Size guide

For more info, click on this link: Size guide

Questions about the store

Do you have a physical store?

Yes we have! Our shop is located at Friggavägen 18 in Lidingö.

Find us on google maps: Our store

What are the opening hours?

Our opening hours may vary from week to week. Most of the time, we are open according to our standard opening hours.

Here you will find our opening hours on the website: Opening hours

Here you will find our opening hours on google: Opening hours google

Here you will find our opening hours on instagram: Opening hours instagram

Contact

How do I get in touch with you?

You can get in touch with us in our store, by email, on social media or via our store phone.

For more info click here: Contact us

How can I collaborate with you?

To partner with us you MUST have at least 5000 followers on Instagram or 15-25000 on TikTok.

See our cooperation rules here: Cooperation

Miscellaneous

How do I place an order?

1. Place the product you want in the merchandise corner.

2. Felicia

3. Felicia

4. Felicia

5. When you have confirmed your purchase in Bank-ID, you must go back to your browser. Otherwise, you will not receive an order confirmation.

6. See your order confirmation in your email inbox. If you can't find it, check your spam!

Is it possible to special-order jewelery from you?

We get a lot of questions about special orders. Of course it is possible, but it costs money. Creating a piece of jewelry is the most expensive process in jewelry manufacturing. Therefore, be aware that special orders usually cost between SEK 8,000-15,000 in silver.

If you want to special-order jewelry, contact us: here.

Do you accept pre-school students?

We love having pre-school students with us! We think it is incredibly fun to teach but also to get new ideas from young, creative people.

We accept pre-school students as much as we can and accept a maximum of two pre-school students per week.

Do you want a prao place with us? Mail to l8h@l8hasselblad.se and answer the questions below:

- What school and grade are you in?

- What is your favorite subject at school?

- What are your interests?

- Have you had a job before? What did you learn at that workplace?

- Why do you want to work on L8Hasselblad in particular?

Still have a question?

Contact Us