Questions and answers

Our delivery times vary from piece to piece. This is because some jewelry pieces have already been created by Lotta, while others must be newly created by Lotta from scratch.

During peak season (November, December, May, and June) we extend our delivery times. That is, the delivery times below DO NOT apply during peak season.

We mark each jewelry piece's delivery time as FAST or LONGER. This delivery time corresponds to the manufacturing time BEFORE we hand over your package to the post. After that, the post takes over the shipping time for your beloved jewelry.

FAST: It takes up to 15 working days before we hand your order to the post. It takes about 3-5 working days for the post to deliver your package after that.

LONGER: It takes up to 25-30 working days before we hand your order to the post. It takes about 3-5 working days for the post to deliver your package after that.

In November, December, May, and June, our manufacturing time is longer than usual. This is due to high demand for our web orders and the number of visitors in our store.

During peak season, delivery times are therefore changed to the following:

FAST: It takes up to 20 working days before we hand your order over to the post. It takes about 3-5 working days for the post to deliver your package after that.

LONGER: It takes up to 35 working days before we hand your order over to the post. It takes about 3-5 working days for the post to deliver your package after that.

You can choose to pick up your order in our store when you place an order on our website. Our store is located at Friggavägen 18 in Lidingö Centrum.

We also have a pop-up in the store depart.a.mental in Mall of Scandinavia in Solna. You can also pick up your jewelry there!

It takes up to 15 (fast) or 30 (slow) working days for Lotta to create your jewelry, followed by Posten's 3-5 delivery days.

As soon as Lotta has finished your jewelry, we will send it! Once we have handed the package to Postnord, you will be able to track the order using the UJ number in the order confirmation.

Parcel letters & REK are trackable via the customer portal, postnord.se and in the PostNord app.

We use PostNord Varubrev or PostNord Rek to send our packages. From the time we hand over your package to PostNord, it takes about 3-5 business days for PostNord to deliver your package. Track your order in the PostNord app or click on your tracking number in your order confirmation.

I have not received an order confirmation

Do you deliver internationally?

Exchanges & Returns

I want to exchange something I bought for something else

I want to exchange the size of my jewelry

I want to make a return

Questions about your jewelry

My earring won't close properly?

What is gold double?

Are your jewelry pieces nickel-free?

Are L8H jewelry made of genuine silver?

Why don't my earrings look the same?

Questions about the store

Do you have a physical store?

What are the opening hours?

Contact

How can I get in touch with you?

How can I collaborate with you?

Other

How do I place an order?

Can I special order jewelry from you?

Do you accept internship students?

Do you still have a question?

Contact us

Address

L8Hasselblad AB
Friggavägen 18
18132 Lidingö (Stockholm)

Find us on Google Maps

Fun to know

• About us
• The team
• The store
• Frequently Asked Questions
• Contact us
• Tips & tricks
• Sustainability
• Take care of your jewelry
• Business friends
• Events

Good to know

• Opening hours
• Social media & collaborations
• Terms of Service
• Privacy Policy
• Returns and complaints
• Size guide

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EmailPayment methods

Sometimes the order confirmation does not always reach the customer, and this can be due to various reasons.

One of the most common reasons is that you have not returned to the website after signing with Bank-ID. So always remember to go back to see if the purchase went through!

Sometimes the order confirmation ends up in the spam folder, so make sure to double-check there!

If none of this works, it may be because you accidentally misspelled the email address. Email smycken@l8hasselblad with the date and product for your order and we will resolve it!

We deliver worldwide!

The customer is responsible for all shipping and customs fees.

If the package is not picked up and is returned to us in Sweden, we do not cover any costs.

The easiest way to make an exchange is to visit our store in Lidingö. Then the exchange takes place without any extra charges.

If you are unable to visit our store, you apply for a return on our website and then order the new jewelry you want.

Please note that a fee of 100kr will be added. This fee covers the return to us, handling costs, and administrative costs.

Make an exchange: Returns & complaints

The easiest way to make an exchange is to visit our store in Lidingö. Then the exchange takes place without any extra charges.

If you are unable to visit our store, you apply for a return on our website and then order the new jewelry you want.

Please note that a fee of 100kr will be added. This fee covers the return to us, handling costs, and administrative costs.

Make an exchange: Returns & complaints

Sorry that you want to return your jewelry. To make a return, you must apply for a return label in our return portal. See here Returns & Complaints

Note! Please note that a fee of 100kr will be added. This fee covers the return to us, handling costs, and administrative costs. Except if the reason for the return is our fault!

Do you have a hoop earring that won't close? This is because silver and gold-plated are soft and adjustable materials, unlike, for example, steel.

To ensure the earring clicks shut, gently press up the "post" you pass through the ear with your finger. The earring MUST click for it to be fully closed.

For more info, click here: Tips & trix

Gold double is jewelry made of brass with an 18 karat gold layer on it.

For more info about gold double, click here: Take care of your jewelry

All metals contain nickel, some more than others. If you are very allergic to nickel, we recommend buying jewelry made of plastic.

Our jewelry is made of 925 sterling silver, the best silver you can wear if you are sensitive to nickel. If you know you have worn silver jewelry before without problems, ours should work for you too. If you have reacted when using silver before, we recommend you wear plastic.

All our silver jewelry is made of 925 Sterling Silver. This is the best silver you can make jewelry with.

For more info about sterling silver, click here: Take care of your jewelry

Since Lotta creates all the jewelry by hand, nothing can be identical. Everything looks different!

If you have ordered a piece of jewelry from us before and want another one that is as similar as possible, email us at smycken@l8hasselblad.se with a picture of the jewelry and your order number immediately after placing your order.

We have a store located at Friggavägen 18, near Lidingö Centrum.
Find us on Google Maps: Our store

You can also find us in the store depart.a.mental in Mall of Scandinavia, Solna where we have a pop-up.

We are a small company and stay open as often as we can. Depending on high or low season, our opening hours vary.

Here you can find our opening hours on the website: Opening hours

Here you can find our opening hours on Google: Opening hours Google

You can get in touch with the L8H Team by visiting us in store, calling our store phone, writing to us on social media, or by email.

For more info click here: Contact us

To collaborate with us, you MUST have at least 5,000 followers on Instagram or 30,000 on TikTok.

See our collaboration rules here: Collaboration

If you do not meet our collaboration requirements, please feel free to participate in our collaboration contest which you can find on TikTok

1. Add the product you want to the shopping cart.

2. Go to checkout

3. Fill in contact information

4. Fill in delivery information

5. Fill in payment information

6. After confirming your purchase with Bank-ID, you must return to your browser. Otherwise, you will not receive an order confirmation.

7. See your order confirmation in your email inbox. If you can't find it, check your spam folder!

We receive many questions about custom orders. Of course, it is possible, but it costs. Creating a piece of jewelry is the most expensive process in jewelry manufacturing. Therefore, be aware that custom orders usually cost between 8,000-15,000 SEK in silver.

If you want to place a custom order for jewelry, contact us: here.

We love having internship students with us! We find it incredibly fun to teach but also to get new ideas from young, creative people.

We accept internship students as time and tasks allow, and we accept a maximum of two internship students per week.

We will post an internship application form where you can apply to intern with us. Follow us on our social media so you don't miss when the form opens!