Return within Sweden
Do you regret your purchase and want to return your jewelry? From the time you receive your order, we offer a 14-day right of return.*
Returns can be made for a return fee of SEK 100. The return fee covers the return's shipping, handling and administrative costs. We always have free returns in store, but please note that you must have applied for a return on our website before you come to our store.
If you do not collect your package from the agent and the package is sent back to us, we will charge a fee of SEK 150. This is for shipping, handling and administrative costs.
*NOTE ! The right of return does NOT apply to custom-made jewelry *. Read more here (hyperlink to “custom-made jewelry”).
Make a return within Sweden:
How do I make a return?
Click here to start your return: Request a return . Your return slip will then be sent to your email.
- Print your return slip.
- Please make sure that everything that was in the package when you received it is in the package when you send it back. This is because the package must reach a certain weight to reduce the risk of it getting lost. If we do not receive your package back, we will not refund your money.
- Seal the package and attach the return label.
- Drop off your package at the nearest PostNord agent.
When will I get my money back?
The refund of your return takes place within 30 days from when we received your return and it has undergone a quality check. Since we charge SEK 100 for returns, SEK 100 is deducted from your refund.
Return outside Sweden
If you regret your purchase and want to return your jewelry, we offer a 7-day right of return outside Sweden from the date you receive your order.
To make a return outside of Sweden, contact jewelry@l8hasselblad and name the title "Return from abroad".
Please note : L8Hasselblad does not cover any return costs from abroad and all purchases outside the EU must exceed SEK 3000. If you make a return and the order is less than SEK 3000, we will charge a fee of SEK 200.
Complaints
Can I advertise my jewellery?
If we deliver a piece of jewelry with extensive defects or if it has broken despite normal use, you have the right to complain about the jewelry!
According to the Consumer Sales Act, you as a customer have the right to complain about a piece of jewelry that you received in an unusable condition.
Example:
- Complaints: Did you receive your necklace with a non-functioning clasp? Then you should of course get a new one!
- No complaints: Have you gotten caught with your necklace and torn yourself loose? Then we cannot accept the complaint.
Complaints are made just like a return, be sure to write in the comments field in the return why a complaint should be made. If we consider a complaint to be relevant, we will send you a new piece of jewelry at no additional cost.
How do I claim my jewelry?
Apply for your complaint here: Request a complaint
How do I send a complaint back to you?
Once we have approved your complaint, you will receive an email from us containing a free return label.
- Package your complaint
- Attach the return label
- Drop off the package at the nearest Postnord agent.
When will I receive my refund?
Once we have received your returned jewelry, we will refund your money within 30 days.
Change
Have you ordered a piece of jewelry that you want to exchange for another or a new size? Then request a return so that we can refund your money. Then place a new order with your long-awaited piece of jewelry!
Have you ordered a piece of jewelry and WE have sent the wrong product/size? Then we will of course solve it. Then apply for a complaint and we will send you a free shipping label. We will then send you the correct piece of jewelry that you ordered.
Contact
Didn't you get an answer to your question regarding returns, exchanges or complaints? Contact us here:
Email: jewelry@l8hasselblad.se
Please note! We are a small company and work as quickly as we can to help you. For the fastest response, please wait for our response on the channel you originally registered with before contacting us elsewhere. We will try to respond to your request within 1-3 business days.