Returns, Complaints & Exchanges
Return within Sweden
Do you regret your purchase and want to return your jewelry? From the time you receive your order, we offer 14 days right of return.*
Returns can be made with a return fee of 100 SEK. The return fee covers the return's shipping, handling, and administrative costs. We always have free returns in store but please note that you must have applied for a return on our website before you come to us in the store.
If you do not pick up your package from the agent and the package is sent back to us, we will charge a fee for 150 SEK. This is for shipping, handling, and administrative costs.
*PLEASE NOTE! The right of return applies NOT to custom-made jewelry*. Read more here (hyperlink to “custom-made jewelry”).
Make a return within Sweden:
How do I make a return?
Click here to start your return: Request return. Your return label will then be sent to your email.
- Print your return label.
- Make sure that everything that was in the package when you received it is in the package when you send it back. This is because the package must reach a certain weight to reduce the risk of it getting lost. If we do not receive your package, we will not pay out your money.
- Seal the package and attach the return label.
- Drop off your package at the nearest PostNord agent.
When will I get my money back?
The refund of your return is made within 30 days from when we have received your return and it has passed a quality check. Since we charge 100 SEK for returns, 100 SEK will be deducted from your refund.
Return outside Sweden
Do you regret your purchase and want to return your jewelry? From the moment you receive your order, we offer 7 days return policy outside Sweden.
To make a return outside Sweden, contact smycken@l8hasselblad and title the subject "Return from abroad".
Note: L8Hasselblad does not cover any return costs from abroad as well as all purchases outside the EU must exceed 3000 SEK. If you make a return and the order is below 3000 SEK, we charge a fee of 200 SEK.
Complaints
Can I complain about my jewelry?
Do we deliver a piece of jewelry with extensive defects or has it broken despite normal use? Then you have the right to complain about the jewelry!
According to the Consumer Purchase Act, you as a customer naturally have the right to complain about a piece of jewelry you have received in an unusable condition.
Example:
- Complaint: Have you received your necklace with a non-functioning clasp? Then you should of course get a new one!
- No complaint: Have you gotten your necklace caught and torn it off? Then we cannot accept the complaint.
Complaints are made just like a return, be sure to write in the comment field in the return why a complaint should be made. If we consider a complaint relevant, we will send you a new piece of jewelry at no additional cost.
How do I complain about my jewelry?
Apply for your complaint here: Request complaint
How do I send back a complaint to you?
When we have approved your complaint, you will receive an email from us containing a free return label.
- Package your complaint
- Attach the return label
- Drop off the package at the nearest Postnord agent.
When will I get my refund?
When we have received your complained jewelry, we will refund your money within 30 days.
Exchange
Have you ordered a piece of jewelry that you want to exchange for another or a new size? Then apply for a return so that we can refund your money. Then place a new order with your long-awaited jewelry!
Have you ordered a piece of jewelry and WE have sent the wrong product/size? Then we will of course fix it. Apply for about a complaint, we will send you a free shipping label. Then we will send you your correct jewelry which you ordered.
Contact
Did you not get an answer to your question about returns, exchanges, or complaints? Contact us here:
Mail: smycken@l8hasselblad.se
Note! We are a small company and work as fast as we can to help you. To get a faster response - wait for our reply on the channel you originally wrote on before you contact us elsewhere. We try to answer your inquiry within 1-3 business days.
Return within Sweden
Do you regret your purchase and want to return your jewelry? From the time you receive your order, we offer a 14-day right of return.*
Returns can be made for a return fee of SEK 69. The return fee covers the return's shipping, handling and administrative costs. We always have free returns in store, but please note that you must have applied for a return on our website before you come to us in store.
If you do not collect your package from the agent and the package is sent back to us, we will charge a fee of SEK 150. This is for shipping, handling and administrative costs.
*NOTE ! The right of return does NOT apply to custom-made jewelry *. Read more here (hyperlink to “custom-made jewelry”).
Make a return within Sweden
How do I make a return?
Click here to start your return: Request a return . Your return slip will then be sent to your email.
- Print your return slip.
- Please make sure that everything that was in the package when you received it is in the package when you send it back. This is because the package must reach a certain weight to reduce the risk of it getting lost. If we do not receive your package back, we will not refund your money.
- Seal the package and attach the return label.
- Drop off your package at the nearest PostNord agent.
When will I get my money back?
The refund for your return will be made within 30 days of us receiving your return and it has undergone a quality check. Since we charge 100 SEK for returns, 100 SEK will be deducted from your refund.
Return outside Sweden
If you regret your purchase and want to return your jewelry, we offer a 7-day right of return outside Sweden from the date you receive your order.
To make a return outside of Sweden, contact jewelry@l8hasselblad and name the title "Return from abroad".
Please note : L8Hasselblad does not cover any return costs from abroad and all purchases outside the EU must exceed SEK 3000. If you make a return and the order is less than SEK 3000, we will charge a fee of SEK 200.
Complaints
Can I advertise my jewellery?
If we deliver a piece of jewelry with extensive defects or if it has broken despite normal use, you have the right to complain about the piece of jewelry!
According to the Consumer Sales Act, you as a customer have the right to complain about a piece of jewelry that you received in an unusable condition.
Example:
- Complaints: Did you receive your necklace with a non-functioning clasp? Then you should of course get a new one!
- No complaints: Have you gotten caught with your necklace and torn yourself loose? Then we cannot accept the complaint.
Complaints are made just like a return, be sure to write in the comments field in the return why a complaint should be made. If we consider a complaint to be relevant, we will send you a new piece of jewelry at no additional cost.
How do I claim my jewelry?
Apply for your complaint here: Request a complaint
How do I send a complaint back to you?
Once we have approved your complaint, you will receive an email from us containing a free return label.
- Package your complaint
- Attach the return label
- Drop off the package at the nearest Postnord agent.
When will I receive my refund?
Once we have received your returned jewelry, we will refund your money within 30 days.
Change
Have you ordered a piece of jewelry that you want to exchange for another or a new size? Then request a return so that we can refund your money. Then place a new order with your long-awaited piece of jewelry!
Have you ordered a piece of jewelry and WE have sent the wrong product/size? Then we will of course solve it. Then apply for a complaint and we will send you a free shipping label. We will then send you the correct piece of jewelry that you ordered.
Contact
Didn't you get an answer to your question regarding returns, exchanges or complaints? Contact us here:
Email: jewelry@l8hasselblad.se
Please note! We are a small company and work as quickly as we can to help you. For the fastest response, please wait for our response on the channel you originally wrote to before contacting us elsewhere. We will try to respond to your request within 1-3 business days.